Welcome to ZamZam Travels BD!

By availing of our services, you agree to the following terms and conditions. Please read them carefully.

 

Introduction

These Terms and Conditions govern the use of services offered by ZamZam Travels BD, including but not limited to Hajj and Umrah packages, air ticketing, tour packages, and visa services. By using any of our services, you accept these terms in full.

 

Booking and Payments

1. To book any service, you may be required to provide personal and payment information. Ensure all information is accurate and up-to-date.

2. Full payment or a deposit as specified is required at the time of booking. Remaining balances are due as indicated on your invoice or by our agents.

 

Cancellations and Refunds

1. If you need to cancel a service, please inform us as soon as possible. Cancellation fees may apply.

2. Refunds for canceled services will be processed as per the specific service policy. Some services may be non-refundable.

 

Travel Documents and Requirements

1. You are responsible for having valid travel documents. For international travel, a passport, visa, and possibly other documents may be required.

2. For Hajj and Umrah packages, specific religious and health documentation may be necessary. It is your responsibility to ensure compliance with these requirements.

 

Liability

1. ZamZam Travels BD is not liable for any personal injury, illness, death, or loss of property unless directly caused by our own negligence.

2. We act as agents for airlines, hotels, and other service providers. We are not liable for any issues arising from their services.

 

Complaints

If you have any complaints about our services, please contact us immediately. We aim to resolve issues promptly and fairly.

 

Changes to Terms

We reserve the right to change these terms at any time. The latest version will always be available on our website.

 

Governing Law

These terms are governed by the laws of Bangladesh and should be interpreted accordingly. You may check the details on there.

 

Contact Us

For any queries or further information regarding our services or these terms, please contact with us at The Contact page.